Terms of Use

 

Effective Date: 01.06.2026

Welcome to the Wild Projects online store (the “Website”). By accessing or using our Website, you agree to be bound by the following Terms of Use (“Terms”). Please read them carefully before placing an order or using any part of our Website.

These Terms govern your use of our services and your relationship with Wild Projects, located at Sofia, Bulgaria, registered in the EU, and operating in compliance with European consumer and data protection laws.

1. Scope of Application

These Terms apply to all users of the Website, including customers, visitors, and any third parties accessing the content or services offered.

By using our Website or placing an order, you confirm that you are at least 18 years old or have legal parental or guardian consent.

2. Products and Orders

  • All products listed on the Website are described as accurately as possible.

  • We reserve the right to modify or discontinue products at any time without notice.

  • Prices include VAT (unless otherwise stated) and are subject to change.

  • Once you place an order, you will receive an email confirmation. A contract is formed only after your order has been accepted and dispatched.

  • We reserve the right to refuse or cancel orders at our discretion, including for errors in product description or pricing.

3. Shipping and Delivery

  • We deliver to EU member states and selected other countries.

  • Delivery times are approximate and provided during checkout. Delays may occur due to external circumstances (e.g. holidays, customs, or courier issues).

  • Shipping costs are shown clearly at checkout.

4. Right of Withdrawal (EU Consumer Rights)

As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise your right, you must notify us by email within the withdrawal period. You must return the products within 14 days of cancellation. You will bear the return shipping costs unless the product is faulty.

Returned products must be unused, in their original condition and packaging. We reserve the right to refuse refunds for returned items that do not meet these criteria.

5. Returns and Refunds

We offer refunds or exchanges in accordance with EU law and our Return Policy. Refunds are processed to your original payment method within a reasonable time after receiving and inspecting the returned goods.

6. Payment

We accept secure payments via Stripe. All payments are processed in EUR (or your selected currency) and are subject to validation and authorization by the card issuer or payment provider.

We do not store your card data.

7. Intellectual Property

All content on the Website – including text, images, product descriptions, logos, and designs – is the property of Wild Yarn or its content suppliers and is protected by copyright and intellectual property laws.

You may not reproduce, copy, modify, distribute, or exploit any part of this content without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Wild Yarn shall not be liable for:

  • Any indirect, incidental, or consequential damages;

  • Delays or failures in delivery due to circumstances beyond our control;

  • Damage resulting from misuse or improper care of products.

Our total liability shall not exceed the total amount paid by you for the relevant order.

9. User Obligations

You agree:

  • Not to use the Website for unlawful purposes;

  • Not to interfere with the Website’s security or attempt unauthorized access;

  • To provide accurate, current, and complete order and contact information.

10. Privacy and Data Protection

We collect and process your personal data in accordance with our Privacy Policy [insert link]. By using this Website, you consent to such processing and confirm that all data provided is accurate.

11. Governing Law and Disputes

These Terms are governed by the laws of the European Union and the country of our establishment [insert country, e.g., Bulgaria].

In the event of a dispute, we encourage you to contact us first to seek an amicable resolution. Consumers within the EU may also submit complaints via the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Website constitutes acceptance of the new Terms.

Contact Us

For any questions about these Terms, please contact:

Wild Projects
Email: kristiana@mywildbugs.com
Phone: 00359885294792

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